Our Return Policy & Guarantee
Non-perishable Merchandise Returns:
Any unused, undamaged merchandise purchased from Valley View Farms may be returned for a full refund within 30 days with a receipt. If a receipt is not provided, a store credit will be issued.
If paid by cash, a cash refund will be issued for amounts less than $100.00, otherwise, a check will be issued. If paid by credit card, a credit will be made back to the same credit card used for the original purchase(s). If paid by check, a refund check will be issued after a 15 day waiting period.
A charge of $25.00 will be assessed for all checks returned by the bank.
All sale or marked-down items are FINAL; no refunds or credits will be issued.
Halloween items may not be returned after October 31st of the year purchased.
Christmas items may not be returned after December 25th of the year purchased.
We guarantee that all our perennials, tropicals, annuals, houseplants, herbs and vegetable plants leave our store well cared for and healthy. We take pride in the growers we choose to do business with as well as our expertise in caring for plants once they arrive here. Normally, a plant will show signs of unhealthiness within the first week or so of leaving our store. If you notice any problems, we encourage you to call us, within the first two weeks, to discuss possible causes and solutions. If the plant is still in it's original container, please bring it in to have a diagnosis made.
Our Guarantee on Trees & Shrubs:
At Valley View Farms, our goal is to constantly provide our valued customers with the best quality nursery plants available, dealing only with the finest growers. We are confident that these high-quality trees and shrubs are maintained diligently while in our care and, of course, our professional nursery staff is always available to answer your planting, section and care questions.
If , however, a tree or shrub that you have purchased at Valley View Farms should die within the guarantee period, we will provide you with a full credit towards the purchase of replacement nursery stock. (Replacement nursery stock, however, is not covered under the guarantee.)
Due to the increased stress trees and shrubs planted in pots (terra cotta, plastic, etc) may endure, plants grown in pots (vs. planted in the ground) are not covered under the guarantee. While this can be accomplished successfully, it is important to follow certain guidelines to ensure success. Please consult with our staff for more information on this.
This guarantee applies to trees and shrubs purchased in our Nursery Department; annuals, perennials, houseplants, tropicals, herbs and vegetables are not covered (see below).
|March 1 - May 15||to June 15 of same year|
|May 16 - Oct 31||30 days|
|Nov 1 - March 1||no guarantee|